What's your response time for Tacoma emergencies?+
For active leaks or storm damage, we prioritize Tacoma calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Tacoma.
How does your pricing work?+
We give every Tacoma customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active WA contractor license and full insurance coverage, and we'll provide proof of both on request โ most Tacoma customers ask, and we expect that.
What emergency roofing services are available in Tacoma?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away โ we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Can you help with my storm damage insurance claim?+
Yes โ we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Tacoma customers say this cuts weeks off their claim process.
How many days will a reroof take at my Tacoma home?+
A standard single-family reroof usually wraps in a day or two once we're on-site; larger or steeper roofs, or metal systems, can take a bit longer. You'll get an exact estimate before we schedule.
What roofing materials do you install?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Do you offer a warranty on your roofing work?+
Every Emergency Roof Repair job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Tacoma?+
We do these regularly for Tacoma homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
Are you only in Tacoma or do you cover nearby towns?+
We serve Tacoma and the surrounding communities throughout Tacoma, WA โ see the coverage section below for the specific zip codes and nearby cities we handle regularly.
